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Bookings

Enquiries for training courses may be made by telephone or through a link from the Environmental Training Solutions website www.environmentaltraining.ie   ETS will reserve a place for delegates on receipt of a completed booking form and will issue an invoice for delegates after a place has been reserved, all training must be paid for in advance and bookings are confirmed after receipt of payment in full (with the exception of government organisations).

Payment

Payment may be made by bank transfer (preferred), cheque or cash in advance of the training event.  We do not accept debit or credit card payments.  An invoice will be raised for all delegate fees for training events.

Booking amendments, cancellations & refund policy

Amendments
Confirmed bookings for which payment has been received may be moved to an alternative date if one is available for an administration fee of €50.  Name change substitutions for a delegate can be made any time prior to and on commencement of the course, provided payment has been received for no additional change.   Upto 3 days before an event you may move a booking once to another date for free.  Further moves beyond this are permissible but will incur a €50 administration fee for each date change.

Cancellation by delegate
Cancellation of a delegate place for which payment has been received, may be made prior to the event by email or telephone, with the following conditions:

  • Full refund less booking fee up to 10 working days before scheduled training course
  • 50% refund less booking fee between 10 and 3 working days before the event
  • No refunds 3 days or less before the event
  • Substitution for another delegate at any time before the event, free of charge
  • Any amendments, cancellations and refunds for exceptional circumstances will be at the discretion of ETS.

No show
If you fail to attend the event and do not advise us beforehand you will not be eligible for a refund.  Your fee will be retained.  If you want to attend a subsequent course you will need to pay the full fee for that course.  It is the delegates responsibility to put the event in their diary as only one reminder will be issued a week before the course by ETS.

Cancellation by ETS
ETS reserves the right to cancel an event up to one week before scheduled date if there are insufficient delegates booked to make the event viable.  A full refund will be offered to all delegates under these circumstances or an alternative event at a future date will be offered.

Certification

Certification of training will only be provided for delegates who have paid their fee in full.  A training certificate is issued to the named individual that completed the training, not their organisation.  All delegates are required to sign a sign-in sheet on arrival at training, it this has not been signed or the tutor is not satisfied that the delegate attended or completed the course for its duration, the certificate may be withheld.  All certificates are emailed after the event.

Discount

For single day programmes discount is offered if five or more delegates from the same organisation book.  Discount for non-government delegates taking modules one to six on the full waste programme is conditional upon payment of the entire course fee being received before commencement of Module 1.